FAQ

1. Reservations & Booking:

 How do I make a reservation? (Online, phone, walk-in?) 

• You can make a reservation online, by phone,, in person. Just depends on your preference. It's typically easiest to go online, but if you have some questions or want to visit, please feel free to explore those options as well.

Do you require a deposit to book a site? If so, how much? 

• No, we do not require a deposit to book a site. 

What is your cancellation policy? (e.g., X days notice for full refund, partial refund, no refund)

• Customers wishing to modify their reservation, such as changing dates or extending their stay, should contact Smith River RV as early as possible. Changes are subject to availability and may incur additional fees. Customers who cancel 7 days or more in advance will receive a 75% refund. Those canceling less than 6 days in advance will receive a 50% refund. No refund is offered for cancellations within 72 hours of arrival or for no-shows.

Are there any fees for changing a reservation? 

• No, unless it falls under the following conditions above. If it's as simple as modifying dates in the future, there is no problem. 

Do you offer weekly or monthly rates? 

• Yes, we do. You can check pricing online for the desired dates or give us a call. 

Can I request a specific site number? (And is it guaranteed?)

• Yes, you ca., Our software charges a “lock site” fee for this feature, but it will ensure that your site will not get booked. If not, you will be assigned a spot upon arrival. 

2. Check-in/Check-out:

What are your check-in and check-out times? 

• Our check-in time is 2 pm and our check-out time is 11 am.

Is early check-in or late check-out available? Are there fees?

• There are no early check-ins or late check-outs, but you can contact the front office, and we will do what we can to facilitate. 

What is the check-in procedure? (e.g., go to the office, self-check-in)

• If arriving during office hours, please stop at the front office to finalize your check-in. If arriving after hours, please reference the after-hours check-in procedure on our website under resources. Please let the front office know if you will be arriving after hours so we can have all your information ready for you to make your arrival as easy as possible.

3. RV Sites:

What types of RV sites do you offer? (Back-in, pull-through, concrete pad, gravel, premium/standard) 

• We offer back-in, pull-through, concrete pads, and riverside spots. You can find more information on our website or by contacting us directly.

What hookups are available at each site? (Electric: 30/50 amp, Water, Sewer) 

• All RV sites include 15/30/50 amp service along with city water and sewer. 

What is the maximum length RV you can accommodate? 

• Our max accommodation is 100’ with only two sites available for this length.

Do all sites have picnic tables and fire rings? 

• All our sites have the option for a fire ring at the site. We supply these and collect them for ease of use for our contractors who cut our grass when they are not in use. If you would like a fire ring, just let the front office know. Concrete pads in our park are the only sites that have picnic tables. Feel free to use your own if not staying on a concrete pad. 

Are tents allowed on RV sites? (Or do you have separate tent sites?) 

• Tents are not allowed at the RV site, but you can book tent sites for your stay.

Are there shaded sites available?

• Depending on the season and time of day, our park receives shade in certain spots. It's best to contact the office and ask about the best spots to meet your needs. There is a “lock site” fee for locking in certain spots in the park so others can reserve them. 

4. Amenities & Facilities:

Is Wi-Fi available throughout the park? Is it free? What is the typical speed/reliability? 

• There is free Wi-Fi available throughout the park. We pay for fiber optic high-speed internet for our campers, and it's used over a mesh network serviced by our local ISP. We are in a rural area in Virginia, and it's a new service they are providing, but reliability is usually always working with little to no downtime. Please make sure you have a good signal connecting to our network. Campers sometimes block connections, so it's good to get an antenna that has a good signal to our network and can relay it inside your camper to all your devices. 

Do you have restrooms and showers? Are they cleaned regularly? 

• Yes, we do have restrooms and showers, and they are checked/cleaned daily. If you have a problem during your stay, please contact the front office. 

Is there a laundry facility on-site? What are the hours and cost? 

• Yes, we do have a laundry facility on-site. The cost depends on the length of use, but you can start at $2 and work your way up from there, depending on the length and use of the machines. The laundry machines are 24/7. 

Do you have a pool? What are the hours of operation? (Seasonal?) 

• We do not have a pool, but we are surrounded by the beautiful Smith River, and you are welcome to play as long as you want in the river. Please be safe and watch your children playing in the river. 

Is there a playground for children? 

• Yes, there are plenty of activities for your children to enjoy. We also offer tube, kayak, fishing, bike, hiking, and other activities in our adventure company. Please contact the office if you need some help finding things to do during your visit. 

Do you have a dog park or pet walking area? 

• Yes, we have a 7,000 sq ft fenced-in dog park you can use during your stay with your dogs. Feel free to explore and walk the property with your dogs, just please make sure they are on a leash while outside your camper and not in the dog park. 

Is there a convenience store or gift shop on-site? What are its hours?

• Yes, there is a general store, and it is open 10-5 pm Monday through Friday and Saturday from 12-5 pm.  

Do you offer propane sales/refills? 

• Yes, we do offer on-site propane sales and refills for your tanks and campers. 

Are there communal gathering areas (e.g., picnic shelters, recreation hall)? 

• There is a pavilion that can host parties of 20 orfewers and feel free to use the area around for activities. 

Is there trash and recycling service?

• We have dumpster access 24/7 for all guests at the start of the park. 

5. Pet Policy:

Are pets allowed? Is there a pet fee? 

• Two pets are allowed for each reservation, and there is no pet fee. 

What are the rules for pets (leash policy, clean-up, breed restrictions, number of pets per site)? 

• Two pets are allowed for each reservation with no breed restrictions. We follow Henry County leash law requiring all pets to be on leash while outside the trailer unless in the dog park. Campers are responsible for picking up after their pets and for any damage to the property. 

Are pets allowed in all facilities (e.g., laundry, restrooms, pool area)?

• Pets are not allowed in the laundry or restrooms, but are free to accompany campers anywhere else on the property. 

6. Park Rules & Policies:

 * What are the quiet hours? 

• Quiet hours are from 9 pm to 8 am.

Are campfires allowed? What are the rules (fire rings only, wood restrictions)? 

• Campfires are allowed in fire rings only. Please do not burn trash, only firewood. 

Are outside visitors allowed? Do they need to register or pay a fee? 

• Visitors are allowed but need to check in at the front office to register/pay a fee if staying. 

What are the speed limits within the park? 

• The speed limit in the park is 10 mph. 

Are golf carts allowed? (Private vs. rental)

• Golf carts are allowed in the park as long as they stay on the road systems and are parked on the campers' gravel pad. Please do not park in the grass. 

Are fireworks allowed? 

• Fireworks are not allowed. 

What are the rules regarding generators? 

• Generators can be run during the day as long as they are temporary. Please respect the quiet hours for generators.

 Do you have a security presence?

• We have camera systems in place along with magnetic locks, security lights, and a “neighborhood watch” system in place. If we have issues with a camper, we are able to rectify the situation, and our county police force does come into the park to check on things from time to time, along with our staff. If you have any issues, please contact our after-hours number on the front door. 

7. Local Area & Attractions:

What local attractions are near the RV park? 

• Please check the “Things to Do” page on our website for all the local attractions near the RV Park.

Are there grocery stores, restaurants, or gas stations nearby?

• Yes, there are multiple grocery stores, restaurants, and gas stations less than three minutes away. 

Do you have information on local hiking/biking trails?

• Yes, we will be happy to help find hiking and biking trails. We also offer these services with our adventure company (Smith River Adventures).

Is there river, lake, or beach access nearby?

• Yes, Smith River is less than 50 ft away from the park, and we have multiple lakes and beach areas located not too far away from our RV park. 

8. Emergencies & Maintenance:

What should I do in case of an emergency (medical, weather)?

• Please contact 911 for a medical emergency and have adequate equipment on hand for known medical issues. For weather, please keep an emergency radio in your RV during extreme weather conditions. Our park has policies for major weather issues. There are emergency procedures handouts located at the bathhouse and front office. We will try to notify campers during these conditions (email, checkpoints), but it's best to be prepared, and you are not required to wait for our staff.

Who do I contact if I have a maintenance issue at my site?

• Please contact the front office, or if after hours, please contact the after-hours number on our front door.

Do you have a storm shelter?

• Yes, we have a storm shelter located at the bathhouse and or front office during office hours. 

9. Long-Term Stays:

Do you offer long-term or seasonal sites?

• Yes, we do our best to contact the front office for additional details. 

What are the requirements for long-term stays (background checks, lease agreements)?

• We do require campers staying more than one month to fill out additional information about their stay regarding their stay and have emergency information on hand. 

Are there different rates for long-term stays?

• Yes, please contact the office if you are looking to stay more than a week at the park for long-term rates.